As the Communications & Marketing Director, you will lead efforts to enhance external communications and elevate Unseen Tours' brand presence. Your focus will be on shaping a cohesive narrative that reflects the organisation's mission and resonates with diverse audiences, while fostering relationships with key stakeholders and identifying opportunities for growth through partnerships and industry engagement.

Role Description:

• Communicate the Unseen Tours growth story and clearly articulate our KPIs and success externally.
• Identify key areas where the brand can improve and grow and help bring these into the business - via partnerships or creative collaborations.
• Train guides and wider team to improve the way they present themselves in the media and on panel discussions, and to find more opportunities for them to engage in such.
• Refine our external communications plan to reflect the organisation’s mission, ethos and values and help increase sales.
• Inform our communications approach across media, social, and influencer advocacy to support the launch of new initiatives and the sale of our products.
• Contribute to building and protecting the organisation’s reputation by building industry contacts and overseeing our communications process.
• Assess, manage and mitigate reputational risk to Unseen Tours.

Person Description:

We are looking for someone who has the following expertise and experience:

Essential skills

• Ability to influence people and cultural awareness and connection.
• Experience managing media relations and launching products and services via campaign management and creative story telling.
• Access to a network of media contacts across industries associated with Unseen Tours, or ability to build one.
• Solid critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.
• An understanding of the environment in which Unseen Tours operates.
• Passion for Unseen Tours’ mission and values.

Desirable skills

• Experience of managing digital communications campaigns using a variety of channels such as social media, video, and websites.
• Experience of working with vulnerable adults, people with mental health need or substance misuse.
• Familiarity with key social media platforms and their use to reach diverse target audiences.

The Legal Director will ensure that Unseen Tours adheres to sectorial legal and regulatory frameworks, mitigating risks and safeguarding the organisation’s reputation. This role is pivotal in guiding legal compliance and providing legal counsel for strategic decisions and partnerships.

Role Description:

• Oversee compliance with all legal and regulatory requirements relevant to Unseen Tours.
• Advise the Board and leadership team on legal risks and implications of organisational activities.
• Review contracts and agreements to ensure they protect the organisation’s interests.
• Provide guidance on intellectual property, employment law, and governance matters.
• Support in building policies to minimise risks and ensure transparency.

Person Description: We are looking for someone who has the following expertise and experience:

Essential skills

• Qualified legal professional with expertise in corporate or non-profit law.
• Strong understanding of legal frameworks applicable to social enterprises.
• Experience providing legal counsel to organizations on strategic decisions.
• Excellent analytical, problem-solving, and risk assessment skills.
• Passion for and commitment to Unseen Tours’ mission and values.

Desirable skills

• Experience with contracts and legal frameworks in the tourism or social enterprise sector.
• Familiarity with employment law and policies.
• Familiarity with charity law and the intricacies of working with vulnerable communities.

The HR Director will help shape and optimise Unseen Tours’ internal HR processes and also strategically advise in the development of experience offerings that could resonate with HR departments in partner organisations. This role will be pivotal in helping us bridge internal organisational support with external business development activities.

Role Description:

• Support the CEO and leadership team in developing robust HR processes and policies.
• Advise on and implement strategies for attracting and retaining talent within Unseen Tours.
• Leverage professional networks to connect with HR professionals and departments in target organisations.
• Provide insights on team-building and CSR products to ensure alignment with HR market demands.
• Network within the HR industry to create business opportunities and partnerships.

Person Description: We are looking for someone who has the following expertise and experience:

Essential skills

• Proven experience in HR leadership roles, preferably in social enterprises or non-profits.
• Strong understanding of HR strategies, recruitment, retention, and employee engagement.
• Ability to guide the development of team-building and CSR products.
• Excellent networking and relationship-building skills.
• Strategic thinker with a focus on aligning HR processes with organisational goals.
• Enthusiasm for Unseen Tours’ mission and a passion for creating impactful work.

Desirable skills

• Knowledge of HR trends in the tourism or social enterprise sectors.
• Experience developing and marketing products to HR departments.
• Familiarity with employment law and compliance requirements.
• Familiarity working with vulnerable adults.